Customer Service Tech (Finance)
Title: Customer Service Tech
About Us:
At AMETEK, we don't just manufacture market-leading electronic instruments and electromechanical devices - we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.
Job Summary:
Responsible for providing lab based and customer-site service, calibrations, and support according to our approved processes and procedures for EMC test and amplifier equipment. This position requires hands on experience with troubleshooting repairing, testing, and calibrating of EMC test equipment and amplifier equipment. Perform unit and system level tests to various standards and problem solve with minimal supervision.
Key Responsibilities:
- Perform in-house repair, calibration, alignment, and adjustment of EMC test and amplifier equipment.
- Perform customer-site repair, setup, alignment, and calibration of equipment
- Read and interpret schematics and block diagrams
- Must be able to properly use a soldering iron, spectrum and network analyzer, signal generators, sweep generators, oscilloscope, power meters, and other RF related equipment.
- Issue accredited performance reports and records for all repairs and calibrated equipment
- Adjust, calibrate, align and modify circuitry as required to meet equipment specifications
- Analyze and interpret simple test data
- Analysis of equipment setup and verification requirements according to various EMC related standards such as ISO 7637, IEC 61000-4-x, MIL-STD 461 and DO-160.
- Up to 20% travel may be required:
- Maintain accurate repair records and test reports on all returned products, and insure they are entered in the ERP system service module
- Scan all documentation and attach to work order via document handling in the ERP system
- Prepare internal estimate of turnaround time for repairs
- Enter repair information in ERP system
- Due to the nature of AR's programs and products, applicants must have the legal right to work in the U.S. and additionally must be legally authorized to access export-controlled information and source code.
- Associates degree in Electronics, plus 3 or more years of experience, or equivalent combination of experience in calibration and repair of electronic equipment
- Technician (troubleshooting and repair) experience preferred
- Proficiency with oscilloscopes, AC/DC power supplies, multimeter and function generators
- Exceptional organizational and logistical skills required to manage schedules, travel, certificates, and reporting
- Ability to interact with customers and manage their questions
- Excellent oral and written communications skills
- Knowledge of ISO 17025 procedures and requirements preferred
- The employee must lift and/or move up to 50 pounds with assistance
- Must be willing to work overtime as needed
What's in It for You:
- Competitive compensation, holiday pay, and paid time off
- Great benefits package that includes health, vision, and dental insurance
- 401(k), plus matching
- Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
- Employee referral program
- Tuition reimbursement program
- Employee assistance program
- Exciting, fast-paced environment where you could make a true impact
- Opportunities for career advancement within our business unit and across all other AMETEK business entities
This position is based in Souderton, Pennsylvania, a charming town that boasts a blend of small-town charm and modern amenities. Nestled in a picturesque setting, Souderton provides a welcoming community with local shops, parks, and cultural attractions. Enjoy the tranquility of scenic landscapes and explore the town's rich history. With a close-knit community and a variety of recreational opportunities, Souderton is the perfect place for those seeking a balance between a relaxed lifestyle and engaging local experiences.
To learn more about our company and our job opportunities, visit us at:
https://www.ametek.com/careers
To learn more about the business unit you'll be joining, visit us at:
https://www.ametek-cts.com/
Compensation
Salary Minimum: $70,000
Salary Maximum: $90,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Nearest Major Market: Philadelphia
