Bispecific Coordinator (Information Technology)

Join a world class team and help bring cancer treatment HOME.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 750 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary: The Bispecific Coordinator plays a pivotal role in supporting the clinical management and coordination of patients receiving bispecific antibody therapies within the oncology setting. This position collaborates with oncologists, nursing staff, pharmacy teams, and external stakeholders to ensure safe, timely, and efficient delivery of cutting-edge bispecific treatments.

Job Duties / Responsibilities:
Provide day-to-day support to the bispecifics APP.
Must be detail-oriented and able to handle a dynamic environment.
Coordinate bispecifics care according to the established bispecifics protocol, working with the scheduling team to ensure timely provider visits, infusion appointments, and other necessary care.
Act as a liaison between the bispecifics team and internal/external departments, ensuring clear and frequent communication.
Coordinate with hospital bed control during high-risk treatment periods.
Screen patients for bispecific treatment needs in collaboration with the bispecifics APP, assessing housing arrangements, home support, and other essential factors.
Prepare patient treatment education for each new consult and first treatment day.
Collaborate with various departments within Highlands Oncology, including nursing, infusion, research, and provider teams to ensure comprehensive patient support.
Monitor and update OncoEMR bispecifics consults in a timely and accurate manner.
Attend bispecific team meetings and training.
Assist with daily patient activities to support high-quality care.
Support telemedicine visits, including patient preparation and technical assistance.
Ensure accurate and timely documentation of medical charts under provider supervision.
Perform medical record and clerical duties to enhance provider effectiveness, efficiency, and patient flow.
Assist the bispecific APP on counseling patients on bispecific therapy treatment overview, review expectations and identify caregivers.
Help develop SOP/ policies and procedures for treatment of standard of care for new bispecific therapies.
Maintain and update patient and clinical staff educational materials for each bispecific drug.
Work with treatment and clinic schedulers to manage the bispecific patient schedule.
Assist the bispecific APP and infusion nurses with providing thorough patient and caregiver information, including education on home monitoring equipment and neurological assessments during ramp up periods.
Update Onco EMR patient identification tools (banners, pop-ups, etc.) for alerts of patient on bispecific therapy.
Maintain and update the bispecifics calendar and daily after hours call list.
Be available to take calls or provide back-up calls during bispecific high-risk timelines.
Communicate with primary oncologists during bispecific therapy regarding updates and shared patient care.
Maintain compliance with HIPAA standards in all patient documentation and interactions.