Education and Training Manager (Education)

Diagnostica Stago, Inc., (DSI) is an industry leader in the science of hemostasis and thrombosis. Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very best hemostasis products, technical support, and services.

The Education & Training Manager is responsible for developing, implementing, and continuously improving training programs for both internal employees and external customers. This role ensures training programs align with company goals, industry best practices, and regulatory requirements while enhancing employee skills, knowledge, and overall customer success. The manager oversees both in-person and virtual training, maintains compliance with FDA, ISO, and other regulatory agencies, monitors customer satisfaction, and ensures a consistently positive Stago training experience. Additionally, this role manages a team of training specialists, oversees budget control, and uses data analysis to drive training improvements.

Essential Duties & Responsibilities: 

• Training Needs Analysis
  • Identify and assess training needs across the organization to ensure alignment with business objectives and strategic priorities.
  • Collaborate with key stakeholders (HQ, Sales, Services, Marketing, HR, etc.) to understand specific training requirements.
• Curriculum Development & Content Management
  • Design, develop, and implement engaging and effective training programs for both employees and customers using various learning methods (e.g., in-person workshops, virtual courses, e-learning, hands-on simulations).
  • Ensure that training materials and programs are updated regularly to reflect new product launches, technical updates, and evolving industry trends.
  • Incorporate feedback from trainees and business leaders to continuously improve training content.
• Training Delivery & Customer Experience
  • Oversee and facilitate both virtual and in-person training programs, ensuring a high-quality learning experience.
  • Ensure all training programs prioritize customer satisfaction, providing learners with the necessary skills and knowledge to succeed.
  • Monitor customer satisfaction feedback and take action to enhance the training experience.
  • Ensure that all internal and external trainees have a positive Stago experience—whether online or in person.
• Compliance & Record Management
  • Maintain accurate training records for compliance with FDA, ISO, and other regulatory requirements.
  • Ensure all employees participating in product training have proper documentation to meet regulatory standards.
• Budget Management
  • Monitor and control training program budgets, ensuring efficient resource allocation while maintaining high-quality training experiences.
  • Identify opportunities to streamline activities and reduce costs without compromising training effectiveness.
• Team Leadership & Cross-Functional Collaboration
  • Manage and mentor a team of training specialists, providing guidance to ensure their success.
  • Work with internal departments, including Sales, Service, HR, and Marketing, to align training programs with company goals.
  • Act as a liaison with Stago's HQ to integrate new training content and methodologies.
  • Support cross-functional initiatives that improve knowledge transfer across the organization.
• Performance Management & Data Analysis
  • Track and analyze training data, identifying areas for improvement and measuring the impact of training programs.
  • Use data-driven insights to enhance training effectiveness and adjust programs as needed.
  • Follow up with managers post-training to assess employee skill development and adjust content accordingly.
• Serve as backup for all department needs with an ability to cover for applications, engineering, and scheduling if staffing challenges arise.

Education & Requirements

• B.S. degree in Medical Technology, Engineering, Biology or related field required; 5 to 7 years related experience with 1-3 years management experience or minimum of 5 years Stago experience. Proven experience in training and development, with a strong understanding of adult learning principles and instructional design. Hemostasis knowledge preferred.
• To perform this job successfully, an individual should have knowledge of the Microsoft suite of products (Word, Excel, PPT). Experience with learning management systems (LMS), e-learning platforms, and other training technologies.
• Valid Passport.
• Industry Knowledge: Knowledge of the in vitro diagnostics (IVD) industry and regulatory requirements (FDA, ISO) is a plus.
• Leadership Skills: Ability to lead, mentor, and motivate a team.
• Soft Skills: Strong communication, interpersonal, and presentation skills.
• Creativity & Innovation: Ability to think outside the box and develop engaging, innovative training programs that enhance the learner experience
• Problem solving: Ability to solve practical problems and deal with a variety of variables.
• Effective presentation skills: Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to travel domestically and internationally, if needed. Up to 10% travel may be required. Position is located in Parsippany.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. 

 

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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