Project Manager (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Project Manager in the EDiscovery Managed Services group serves as a key leader in successfully managing assigned client relationships through effective project coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.

A Senior Project Manager should take point / be involved in the following areas and specific tasks:

Onboarding/Professional Development:

• Work with Client Services Manager in assessing potential candidates
• Empower teammates to take ownership and responsibility, including accountability for work product
• Facilitate the training and on-boarding of new team members to ensure they are appropriately oriented to Epiq protocols, standards, and technology
• Assist Client Services Manager in evaluating team bandwidth and delegation of tasks internally
• Serve as team leader by assessing and developing employees through continuous training and mentoring

Client Engagement:

• Take lead on weekly/monthly status calls and reporting, including executive summaries regarding team and account activity, as well as ensuring client playbooks are developed and maintained for key client accounts
• Participate in on-site meetings/social events with clients as well as quarterly business reviews
• Consistently deliver proactive communication with clients. When client issues arise, address or expeditiously escalate to the Client Services Manager
• Initiate and/or lead kickoff calls or high-level design calls with client in addition to preparing monthly forecasting and client cost estimates where appropriate
• Coordinate with the Client Services Manager to prioritize work in the operational queue, escalating to client service managers as needed, etc.
• Provide advice/guidance on workflow and process used throughout projects, keeping in mind Epiq best practices
• Take point on research efforts for client issues and provide continued communication to client and internal stakeholders
• Assist PM team with identification of workflow up-sell opportunity (TAR, Review, Paper, Blackout) and guidance on implementation
• Instill confidence with the client and serve as a leading face of Epiq's high-quality service delivery offering, measured through CSAT (client satisfaction surveys)
• Act as a liaison with key client representatives and own the service delivery relationship for assigned projects
• Achieve utilization targets

Internal Partnership & Initiatives:

• Liaise with other teams such as Operations, Event Management, Continuous Improvement, etc.
• Participate in process improvement initiatives across organization; work with teammates to standardize and improve the customer experience
• Delegate to team members through continuous training of project related tasks, such as processing and review workflow, productions, etc.
• Participate in personal professional development
• Provide strategic guidance to the development and improvement of Epiq's best practices for Client Services as well as cross-functionally with other eDiscovery business units
• Set example for displaying and communicating company values

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.