Parties and Guest Service Lead, Lip Lab - Boston Seaport (Finance)

Job Description

Position: Parties and Guest Experience Lead, Lip Lab

Status: Full Time

Location: Boston Seaport

The salary range for this position is $18.00 - $22.00 per hour PLUS TIPS based upon store location. Offered salary is dependent upon experience and location.

Qualified candidates may be eligible for a $300 sign-on bonus after 60 days of employment as part of their offer.

Lip Lab is about more than just lipstick! At Lip Lab, we're all about establishing an environment that encourages fun, self-expression and creativity for both our guests and team members. We are passionate about exceptional service and consider ourselves masters of our craft, creating high quality, custom products that are truly unique to every guest - from the color, to the flavor, even the name! If you enjoy putting smiles on the faces of others, being creative, working as a collaborative, supportive team and helping others to express themselves and reach their fullest potential, then this is the job for you!

The Role:

As the Parties and Guest Experience Lead, you will be responsible for providing a consistent, best-in-class guest experience, as well as managing the systems and processes to support Sales & Operations. You will not only be assisting with the daily operations of the store but will also help in maintaining a fun, positive and inclusive atmosphere that guests and employees will all want to be a part of. If you have a passion for color, leadership, teamwork and providing unique guest experiences, then keep reading!

What we are looking for:

• Strong background in guest/customer services, multi-tasking, and delegation (minimum of 2 years' experience is required)
• Someone who leads by example with a can-do attitude and generous spirit, always going above and beyond for both guests and team members
• Proficiency with POS systems, Excel, MS Word, Outlook, and Google Docs.
• Experience with appointment-based business and systems desirable
• An ability to identify opportunities within team, coach, and work alongside Management to execute any training or follow up required
• Comfortable in a fast paced, high-volume environment
• Physically able to meet the demands of the job including the ability to stand for prolonged periods of time, lift to 30 lbs., including the ability to kneel and squat.

What you will do:

• Providing unique, entertaining and exceptional guest experiences from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.
• Working closely with Store Manager to ensure teams are delivering best-in-class service and goals are achieved
• Optimize the business through strong appointment management and partnership with the leadership team, and manage party process and guest complaints in partnership with Store Manager
• Create a strong, positive, and energetic environment for team through positive feedback/reinforcement and coaching of Lip Lab values and standards.
• Manage the party booking process, emailing, invoicing, and ensure great guest and employee experience
• Take the lead on hosting parties, and act as Manager on Duty as required, ensuring guests appointments deliver optimal experiences
• Monitor daily, weekly, and monthly targets and KPIs to coach and develop the team.
• Always represent Lip Lab with a high level of professional conduct, leading and embodying both Kendo and Lip Lab Values and Principles

What we offer:

• A diverse and inclusive workplace
• A chance to express yourself and your love for color and artistry.
• An opportunity to grow within a supportive company (we are expanding and will always ensure our employees are with us every step of the way)
• An ability to grow within the cosmetics/artistry industry regardless of your background (we hire across a range of industries: hospitality/service, retail, guest services, performance/arts, etc)

The Perks:

• Competitive pay PLUS TIPS!
• Benefits
• Paid holidays and time off
• Fantastic employee discount - 25% off Lip Lab products and services
• A chance to have your artistry featured on our social media platforms.

At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us.

Apply today and let the good times begin!