Rental Service Support Analyst (Sales)
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Rental Service Support Analyst position performs general analytical, administrative, and clerical functions in support of the rental fleets in a manner that reflects the company's vision of working as “One Professional Team.” The position will perform some or all the functions listed below.
Pay Rate: $19.59- $27.31 per hour.Pay rate is dependent on education and experience.
- Tracking, reporting, and scheduling vendor and repair services for rental fleets.
- Pulling rental fleet M&R reports and coordinating corrections to mistaken charges on accounts.
- Analyzing, reporting, ordering and coordinating the purchase, operation of rental fleet telematics.
- Coordinates and tracks vendor repairs and invoicing with branches.
- Coordinates service meetings to analyze, track, and report fleet repair status.
- Identifies and coordinates fleet transfers to optimize shop throughput and fleet availability.
- Assist with coordinating and tracking repair approvals and monitoring thresholds.
- Opens, tracks, and inputs data into work orders.
- Maintain records, logs, and files.
- Creates and reviews reports as required.
- Creates and processes purchase orders as required.
- Prepares and enters orders, receiving and, invoicing as required.
- Opens, tracks, and inputs data to work orders.
- Reviews work in progress reports to assure jobs are open no longer than needed.
- Provides general clerical and staff support for Rental Fleet Management as required.
- Provides back-up for various inventory control procedures.
- Provides back-up support for other rental and service department functions.
- Receives calls from internal and external customer, obtaining all pertinent information needed to assist.
- Interfaces with and assists other employees to assure jobs are performed timely and effective.
- Interacts with vendors to ensure accurate and timely information is communicated and documented.
- Other duties as assigned by manager.
Required Education and Experience:
- High School Diploma or GED
- Valid Driver's License
- 1-3 years customer service experience
- 3-5 years administrative/ clerical experience
- 1-3 years technical/mechanical experience
Competencies:
- Safety Knowledge
- Communication Skills
- Ability to organize and track reports, invoices, files, and communications.
- Data Entry
- Telephone Skills
- Reading/Writing Skills
- Reasoning Skills
- Math Skills
- Product Knowledge
- Basic knowledge of Microsoft Word and Excel
Work Environment:
- Noise: Loud, Environment: Indoors and Outdoors
Physical Demands:
- Standing, walking, talking, sitting, use of hands & hearing
- Ascending or descending ladders, stairs, etc.
- Heavy work that includes lifting and/or moving objects up to 25 pounds or more
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Operations
