Dispatch (Administrative)
JOB TITLE: Dispatch
JOB SUMMARY:
The dispatcher's job is to route and schedule drivers to deliver sweeping and other SCA services per customer specifications.
JOB LOCATION: 10958 Guilford Rd, Annapolis Junction, MD 20701
HOURS/SHIFT: 5:30am - 2:00 pm
WHO IS SCA?
Sweeping Corporation of America (SCA) is the largest, self-performing power sweeping and jet-vac services company in the United States. SCA keeps streets, highways, construction sites, parking lots, and industrial/manufacturing complexes clean, free of debris, and compliant with EPA regulations. Our proven programs for maintenance, safety, and compliance ensure an unmatched reliability and quality component in our power sweeping services. Our 2000+ safety-focused team members currently serve 13,000 commercial and over 600 municipal customers from 72 service locations in 21 states utilizing a fleet of over 1,700 vehicles. In November 2020, Warburg Pincus, a leading global private equity firm, acquired SCA. The firm has over 55 years of experience in growth investing and building world-class businesses around the globe. Warburg Pincus applies a thesis-driven approach to investing across a variety of sectors and geographies. To learn more about SCA, please visit our website at www.sweepingcorp.com.
WHAT WE DO:
Our power sweeping solutions include sweeping parking lots, streets, and highways as well as construction, industrial, and special event sites. Our fleet uses the latest mechanical broom sweepers and regenerative air vacuum trucks. In addition to being the leader in professional power sweeping, SCA also provides state-of-the-art jet-vac services where we can perform collection, system preventive maintenance cleaning, and identify infrastructure issues before they occur.
WHY SCA?
At SCA, we do the right thing, at the right time, for the right reason, all the time. This is an essential part of our core values that guide us in being the leader in power sweeping services across the nation.
Extensive Safety Program:
Our extensive safety program includes a full-time EHS team of professionals with advanced safety credentials and degrees. We have established safety policies and standard operating procedures as well as extensive driver and onboard training programs. The safety of our employees is of critical importance to us.
Excellent Benefits, Including:
- Competitive wages
- 401K plan
- Health, dental, vision, and life insurance
- Paid time off (vacation, holidays, sick time)
- The knowledge that you are working for the industry leader
- A great place to grow your career: training, promotion and career paths, and advancement
JOB DUTIES AND RESPONSIBILITIES
- Analyze the most efficient routes with drivers to target cost-effective delivery of service options that meet customer requirements.
- Daily review of work orders to coordinate resource deployment.
- Monitor daily driver logs for errors or violations of company procedures.
- Monitoring drivers' working hours and equipment availability.
- Monitor driver progress, process orders, and manage driver concerns.
- Answer phones and dispatch instructions when drivers need assistance.
- Review previous days/weeks' services completed to validate delivery.
- Work with billing to ensure a record of services backup for invoice creation/generation.
- Use of computer software and excel for efficient routing, scheduling, and verification.
- Maintain awareness of the weather at all your drivers' locations to flag potential issues.
- Dispatch drivers with knowledge of DOT regulations to ensure drivers are compliant and safe on the job.
- Maintain all records.
- Use good judgment in decision-making and escalate issues as appropriate.
- Lead Safety meetings with drivers
- Other duties as assigned.
JOB REQUIREMENTS
Required:
- High school diploma or equivalent.
- 3-5 previous experiences as a dispatcher or related role.
Preferred
- Dispatch or scheduler experience in the transportation industry.
- Excellent time-management skills.
- Ability to work in high-pressure situations and fast-paced environments.
- Strong organizational abilities
PHYSICAL AND MENTAL REQUIREMENTS NECESSARY TO DO THIS JOB
- Operate computer, keyboard, and phone.
- Ability to communicate concisely over the phone
- Ability to sit for long periods.
