IRA Specialist / Savings Processor - Corporate Campus (Cleveland, OH) (Finance)
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
IRA Specialist / Savings Processor Position - Deposit Operations
The IRA/Savings Department currently has a position available for a Retirement Specialist and Savings Processor. This position is responsible for performing daily back-office deposit operation functions and for supporting our customer care service and retail branch associates with IRA and Savings transactions and issues while relaying information to our external customers in a professional and accurate manner.
Job Functions:
- This position supports customer care service and retail branch inquiries regarding retirement accounts, retirement plans, savings accounts and certificates of deposit.
- This position is responsible for maintaining retirement plans, monitoring and tracking documents for new and existing IRAs, processing daily mail, collecting data for management reporting, and monitoring daily transaction reports for accuracy, and making corrections when needed.
- The associate will also participate in seasonal projects such as systems testing, required minimum distributions, federal and back-up withholding, account dormancy and year-end IRS reporting, including corrections.
- This position also supports universal tasks within deposit operations.
Knowledge, Skills and Abilities:
- Ability to work within Third Federal's values and culture
- Has a positive, proactive, customer-focused approach
- Ability to provide excellent internal and external customer service
- Ability to communicate effectively and professionally, both verbally and in writing
- Has active listening skills
- Works well within a team or individually
- Has a willingness to learn and to be coachable
- Has knowledge of IRA and deposit rules and regulations
- Ability to effectively adapt to change and interruptions
- Has attention to detail with effective research and analytical skills
- Ability to ask probing questions, problem solve, make decisions, and meet deadlines
- Competent in Excel, Word, Microsoft Teams and Outlook
- Prior teller experience is a plus
- Above average writing skills and experience in documenting policy and procedures is a plus
- Experience conducting training is a plus
Third Federal Perks & Benefits
- Competitive compensation packages
- Medical, dental, vision, and more
- 401k match
- 11 Bank Holidays + vacation/sick time
- Exceptional culture and value system
- Strong work/life balance
- Growth opportunities
- Mortgage Discount Program
- Education Reimbursement Program
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description
