Customer Support Representative III - Facilities Support (Finance)
The County of Riverside's Department of Public Social Services (DPSS) seeks a Customer Support Representative III who will be assigned to the Facilities Support Center, located in Riverside.
The selected candidate will work in a call center environment assisting 32+ DPSS facilities via receiving calls, emails and working through a web based portal, receive and process requests for service, review and triage requests based on urgency, maintain vehicle logs, and book conference rooms for various meetings and appointments. Travel to the facilities may be required.
The most competitive candidates will possess experience in a call center, knowledge of web based portals (Service Now) and experience with Microsoft Office Suites (Word, Excel, PowerPoint, Publisher, Outlook, and SharePoint).
Meet the Team!
The Department of Public Social Services provides services and assistance to protect and empower vulnerable people in our community. Can you see yourself here? FACILITIES SUPPORT CENTER
• Recommend operational changes; analyze statistical and operational data; draft reports to track project information; provide end user training for Voice Over IP (VOIP) telephone systems; act as a liaison with other departments and divisions.
• Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.
• Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates.
• Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence. OPTION I
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year as a Riverside County Customer Support Representative II.
OPTION II
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: Three years in any combination in clerical or technical functions supporting any of the following: mail delivery service or supply, warehouse, help desk, records management, support services, assets management, inventory control operations, or delivery or courier services which required determining routes from mailing addresses.
ALL OPTIONS
Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.
Ability to: Read and understand work orders, maps, and forms; operate a computer perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors, and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.What's Next?
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's Department of Public Social Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment
Contact Joshua Roberts at JoRoberts@rivco.org with any questions regarding this recruitment.
