NeighborHealth Corporation

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Optical Technician (Healthcare)



Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Part time

Department:

Optical

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

The Optical Technician is responsible for various tasks for patient's aged 2-100, for the maintenance and control of supplies and equipment, and for assigned clerical activities. An Optometrist or Optician supervises the Optical Technician.

Essential Duties:

  • Manage inventory scanning and tagging of all frames
  • Process and track Mass Health orders to ensure timely pick up by patients

  • Assists patients with their selection of frames and pick-up deliveries

  • Assists with entering orders/scripts into MVE

  • Keeps Dispensary and work areas neat and stocked with a variety of frame designs

  • Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.  Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.

  • Effectively communicates with patients/customers regarding wait time and/or delays

  • Communicates charges to for frames and lens to patients and to the registration staff.

  • Works with the Optician and Optometrist in the selection of frames

  • Answers telephones, and calls patients as needed.

  • Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.

Education:

High School Diploma or G.E.D

Experience:

At least 1 year in an eye glass lab or dispensary.

Skills/ Abilities:

  • Demonstrates ability to communicate effectively both in writing and verbally.
  • Customer service skills.
  • Familiarity with use of personal computer in a Windows environment preferred.

Additional Skills:

Bilingual skills preferred. English/Spanish

PART TIME ROLE

Schedule: 18 hours a week- Flexible

Starting hourly rate: $22.00 up to $33.00 based on experience.

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