Volunteers of America Chesapeake and Carolinas

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Co-Team Lead Case Management (Personal Services)



Job Title: Co-Team Lead

Group: Programs

Department: Supportive Services for Veteran Families (SSVF)

Region: NC

Location: NC region

Classification: Non-Exempt

Status: Full Time

Reports to: Team Lead or Assistant Director

Supervises: N/A

Travel Requirement: Telework Capacity and travel in the Carolinas region as needed.

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nations largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on Helping Americas most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

Effectively provides day-to-day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations, and provide case management, advocacy and wraparound supports and services with the VA and in the community.

RESPONSIBILITIES:

  • Hold a case load for SSVF Program
  • Provide day-today operational activities, including maintaining and keeping track of SSVF documents.
  • Provides team leadership for the SSVF program
  • Provide back-up support for SSVF case management teams and act as an additional resource for Case Managers
  • Coordinate client outreach and recruitment efforts for SSVF
  • Designates incoming cases for intake to Case Management Team
  • Develops inter-agency relationships to enhance the referral processes
  • Review client files and provide guidance and direction to case managers
  • Resolve client issues raised by Case Managers
  • Conduct weekly SSVF team meetings
  • Monitors case managers to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided
  • Review and approval check request
  • Serve as liaison with local landlords and dealing with landlord/tenant issues; develop and administer a mediation program and responsible for providing assistance and support in serving client needs
  • Coordinate and maintain good landlord/tenant relations
  • Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one on one engagement, and education on available housing resources
  • Assists with the development of planning, evaluation and implementation of procedures in support of the SSVF program
  • Maintains records and prepares forms, reports and correspondence related to the federal grant funded SSVF program
  • Attends and participates in public meetings and presentations to explain the SSVF program
  • Facilitates and encourages the exchange of information with local, county, and regional agencies
  • Facilitates the coordination of services with community partners, as assigned
  • Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership
  • Plans and conducts training programs, as assigned
  • Analyzes and evaluates data, prepares reports and makes specific recommendations concerning the SSVF program
  • Provide quarterly summaries and documentation report as required by SSVF grant
  • Complete monthly report cover sheet and repository upload as required by SSVF
  • Coordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the participants as outlined in the SSVF program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income families (Veterans) are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers
  • Screen potential program participants for program eligibility using VA-approved forms and follow up with applicable agencies to verify participant information and income status when needed
  • Conduct housing and comprehensive supportive services assessments for program

participants and develop a comprehensive Family Services Plan

  • Provide service coordination between the program and community partners, for persons served and their families/supporters
  • Work with persons served, family members, collaborating housing agencies and

professionals to revise service plans and to develop placement, stabilization and follow-up plans

  • Provide or arrange for housing support and wraparound services including connections to all eligible VA and mainstream resources to support transition to or maintenance of permanent housing
  • Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life skills issues
  • Communicate effectively (under confidentiality rules) with clients service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization
  • Ensure appropriate use of and documentation of any temporary financial assistance
  • Ensure that participants receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home in the community
  • Ensure participant category reassessments are completed according to specific SSVF

requirements

  • Participate in program and professional supervision, attend required staff and Project

Management Team meetings and trainings, and contribute to team-based collaborative planning

  • Complete all appropriate reporting in HMIS and other systems as required
  • Serve as the Safety Officer on site for the organization maintaining all safety related regulations and training
  • Serve as the HIPPA Officer on site maintaining all HIPPA related regulations and trainings.
  • Complete other duties as needed and requested.

ADDITIONAL DUTIES

  • Hire and Train Employees Co-Team Lead assists in hiring and training.
  • Maintain Property Visual Appeal This includes keeping the property clean and organized and attractively arranging promotional displays. Co-Team Leader also monitor employee and personal appearance to ensure it adheres to company standards.
  • Follow Opening and Closing Procedures Co-Team Lead manage business opening and closing procedures, including following all safety and alarm system protocol. When needed may be required to open and close office when Program Assistant is out of the office.
  • Approved Check Request as needed Co-Team Lead may approve Check Request specific to Case Managers when the Team Lead is unavailable to do so.
  • Maintain Inventory Co-Team Lead will monitor inventory and maintain accurate inventory of office needs such as supplies, brochures and any other needed items. They also order new inventory items as needed to replace used stock.
  • Interact with Customers Co-Team Lead will answer phones and greet clients and customers who walk into the business, addressing any questions or problems they have and finding satisfying solutions to their complaints. Will also represent the program and agency in the community via community meetings, workshops and events.

EFFECT ON END RESULT:

  • Participant housing, employment, family, social support and life-skill issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of Participant and family in their home community.
  • Participants receive appropriate transition and service plans and supports.
  • Client file documentation is complete and timely.
  • Statistical information is documented and reported.

  • A bachelors degree in counseling psychology, rehabilitative counseling, or related human service field is preferred (or comparable experience).

  • Experience working with homeless individuals and families including veterans is a plus

  • Veteran or member of a veteran family is a plus.

OTHER:

  • This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.

    • Valid drivers license in jurisdiction of residence

    • Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)

    • May be required to drive a van

  • Acceptable Criminal background check, OIG Exclusion check

  • Negative Drug Screening

  • CPR/First Aid Certification must be acquired and maintained once employed

Co-Team Leader Skills and Qualification: The Co-Team Lead is a management professional who lead employees by example, adhering to all company policies and assisting the Team Lead at all times.

  • Leadership skills Co-Team Lead will supervise, encourage, and direct other staff members, which requires strong leadership abilities.

  • Customer service Co-Team Lead will address customer complaints and greet customers, which requires good customer service and interpersonal skills

  • Problem-solving skills Co-Team Lead will manage staff problems and daily operations problems, which requires them to have excellent problem-solving skills

  • Communication skills Co-Team Lead will need strong verbal communication skills to act as a liaison between staff and upper management by answering questions, providing guidance, and making suggestions regarding program and operations

  • Multitasking skills Co-Team Lead will manage multiple staff members and Case Management tasks simultaneously, which takes good multitasking abilities

  • Computer comprehension Co-Team Lead will need basic computer skills to work with various sales and management software programs, including HMIS and spreadsheets

PHYSICAL REQUIREMENTS:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.

  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.

  • Operating office equipment requiring continuous or repetitive hand/arm movements.

  • The ability to remain in a sitting position for extended periods of time

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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