Flagstar Bank, N.A.
Service Support Analyst (Finance)
Location
New York/1400 Broadway/114025
Job Summary
This position provides support for basic incident and problem resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This position is responsible for collecting information through customer conversation, accessing support tools, and additional support staff if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other second level service resources in a timely manner.
Pay Range: $19.85 - $28.15 - $36.46
Job Responsibilities:
Job Requirements :