Assistant Service Manager (Project Management)

POSITION SUMMARY: Maintains all service department records and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1. Assist in preparing price sheet for all repair orders.
2. Assist in creating work orders and establishing customer files.
3. Help determine appropriate charges for materials and labor for each customer or internal account.
4. Assist in parts inventory control by assuring all items leaving the parts area are billed and all returns and cores from service are handled on a daily basis.
5. Review and maintain all repair orders for accuracy and completeness.
6. Assist with all warranty claims and manufacturer claim forms.
7. Assist in maintaining up-to-date and organized service library of bulletins and reference material.
8. Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
9. Communicate and coordinate work schedule with Service Technicians accordingly.
10. Assist customers with repair and service orders.
11. Assist in scheduling and rescheduling of service work.
12. Assist in resolving work performance or billing inquiries as requested.
13. Keep Service Manager informed on all special parts orders, shortages and malfunctions.
14. Manage service department in the absence of the Service Manager.
15. Maintain a safe working environment and adhere to company safety program at all times.
16. Perform other duties as assigned.

Customer Service Responsibilities:

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customers concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

This organization reserves the right to revise the essential position functions as the need arises.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Individual should have a high school diploma or its equivalent. Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Individual must have the ability to maintain a high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.

The individual should have 1 2 years related experience, steady work record, and must be able to perform each of the essential position functions.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the dealership and grounds for various tasks.
• The employee would normally lift or move 10 lbs, frequently lift or move up to 25 lbs and occasionally lifts or move up to 40 lbs.
• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
• Ability to sit for extended periods of time.
• Ability to operate equipment or other power equipment as necessary.
• Must meet health assessment requirements.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.
• While performing the duties of the job, the employee will perform extensive keystroke tasks.