Service Manager (Maintenance)
At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.
Apply in minutes from your mobile phone!
Responsibilities
As a HomeTeam Service Manager, you can expect to:
- Ensure daily assigned revenue is completed
- Maintain a high level of service quality
- Standardize pest control technician service routes to improve route density
- Schedule and review daily routes with technicians
- Handle customer complaints; investigate and resolve customer service concerns
- Assist technicians with field service requests and delinquent accounts
- Order and maintain equipment, supplies and materials required for service work
- Create a positive work environment
- Attract and select high caliber employees, while maintaining qualified staff
- Actively manage performance and motivate service staff
- Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
- Maintain appropriate certification/licensing as required by the state or by branch management
- Coordinate training and licensing of new and existing service personnel
- Coordinate and/or provide continuing training as needed
- Maintain truck inventory records and perform periodic inspections
- Delegate duties and examine work for accuracy and neatness
- Maintain record of all commercial vehicle licenses and pest control licenses
- Assist General/Branch Manager in other duties assigned
- Work weekends as necessary to assist the technicians
- Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
There's plenty of perks too!
- Competitive pay $$ plus bonus
- $55K to $60K/Annually
- Company vehicle, cellphone, and gas card provided
- Comprehensive benefits package including medical, dental, vision
- Company paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- An opportunity to advance within the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
Why HomeTeam?
- HomeTeam is the #1 pest management company to homebuilders
- Currently performs more the 2,000,000 services a year
- The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction
- Pest Management Industry is growing and is a recession resistant line of business
- HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc.,(NYSE:ROL), headquartered in Atlanta, GA.
Qualifications
Minimum Requirements:
- Must be 18 years or older with a high school diploma or GED; College degree preferred
- Must have a valid driver's license
- Must successfully pass background and drug screening
- Must have experience with sales, marketing, and office administration
- Experience supervising, coaching, and developing staff
- 3 or more years' experience in a management role
Physical Demands / Working Environment:
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Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
- Safely use a ladder within the manufacturer's weight capacity
- Lift and carry up to 50 lbs.
- Ability to work in all types of weather conditions
HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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