Account Coordination Associate (Personal Services)

Company

Federal Reserve Bank of New York

The RBAS team functions as the central communication and coordination liaison between the Bank's internal and external customers, with respect to account openings, involuntary closings, , and related matters. The team is also responsible for ongoing account administration activities.

Reporting to the Account Coordination Manager, your role is to coordinate and execute account related activities, and establish Federal Reserve System relationships to effectively execute these activities.

Work includes engagement with customers and cross Bank colleagues and stakeholders– (e.g. Legal, Credit, Compliance, and Policy areas).

• Perform the Account Operations Owner (AOO) role for account opening/creation access requests and related on-going account maintenance activities. This includes serving as point of contact with prospective and existing customers as well as internal stakeholders on account matters.
• Administer Account Request Tool (ART) to facilitate requests for accounts and financial services.
• Manage projects within the role.
• Coordinate customer account involuntary closures.
• Operationalize account and financial services related activities.
• Demonstrate an on-going awareness of relevant customer issues.
• Perform relevant updates to risk controls in systems.
• Provide peer reviews and resolve account discrepancies.
• Prepare relevant materials to support financial controls testing.
• Coordinate work with other stakeholders to drive outcomes.

What we are looking for:

• Strong ability to quickly learn business and related process.
• Goal-driven, determined, able to meet stringent deadlines and work well under pressure, with demonstrated ability to work independently to deliver outcomes.
• Knowledge of project management methodologies and tools. Ability to work independently on larger, complex projects/assignments.
• Strong understanding of internal controls and risk management.
• Strong attention to detail, and good organizational skills.
• Strong analytical, quantitative skills, including ability to interpret financial statements and capital adequacy/ risk reports of banking and other financial institutions as well as policy requirements.
• Advanced collaboration, written and verbal communication skills, with the ability to synthesize information effectively.
• Excellent PC and technical proficiency (Word, Visio, PowerPoint, Excel pivot table, SharePoint Online, Tableau, and SalesForce).

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Banking Services

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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Salary Minimum: 130700Salary Maximum: 130700