Coordinator, Clinic Patient Dental Hygiene - Clinic Receptionist (Healthcare)
Under the general supervision of the Campus Dean, Dental Hygiene and direct supervision of the Clinic Administrator, the Clinic Patient Coordinator is responsible for the day-to-day Dental Hygiene clinic operations for West Coast University. Handles patient phone calls; schedules patient appointments; tracks how patients hear about the clinic and monitors patient records for accuracy. Communicates patient records with community clinics, dental schools, and private dental offices; assists students, faculty, and patients as needed in the clinic; handles patient-student or patient-faculty issues; and performs a wide variety highly responsible, complex, and confidential support services for personnel, student, and patient matters, and clerical and administrative tasks as assigned. Participates in university activities such as student functions, open houses, student orientations, continuing education courses, and graduation exercises.
Essential Functions and Responsibilities
- Collaborates with the Clinic Administrator and others as designated by the Campus Dean, Dental Hygiene with all clinic related assignments and tasks.
- Coordinates patients who enter and exit the Dental Hygiene Clinic.
- Deals discreetly with large volumes of sensitive, confidential information concerning patient, student, staff, faculty, and university affairs, information contained in minutes, letters and other documents.
- Composes well written internal and external correspondence and reports for the Dental Hygiene Clinic and program.
- Answers clinic telephone calls in a professional and business-like manner.
- Distributes incoming clinic faxes such as medical consultations to appropriate student or faculty.
- Establishes and maintains clinic record keeping and filing systems. Classifies, and files correspondence, records and other regulatory documents.
- Assures care and maintenance of clinic front office equipment and supplies. Maintains inventory levels for office supplies and program materials and literature.
- Provides input into clinic marketing plans and literature.
- Prepares and/or updates clinic related marketing and/or other types of materials; assembles Dental Hygiene Clinic print communication folders/packets in preparation for meetings with internal and external stakeholders.
- Maintains the displays within the clinic and for keeping them up to date with current information and/or items of special interest to patients and students.
- Projects a positive image of all aspects of West Coast University Dental Hygiene in the community and within the Clinic.
- Responsible for responding to routine and non-routine clinic inquiries.
- Maintains inventory of clinic related materials and distributes clinic information and supplies as requested and needed for internal and external events.
- Assists students, faculty, and staff in patient related issues with the accompanying accurate and detailed documentation of the issues.
- Maintains accreditation files and prepares accreditation reports related to the clinic as directed.
- Exercises care, proper use and maintenance of clinic equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.
- Is cross-trained in duties of other dental hygiene program staff including clinic manager and sterilization coordinator positions.
- Assists with West Coast University mock site visit/internal audit for the program.
- Maintains an active participation in continuing education and career development activities and programs.
- Maintains regular and timely attendance, reports to work as scheduled and assures time worked and/or time-off is recorded properly.
- Conducts job responsibilities in accordance with the standards set out in the University's Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and state laws, and applicable professional standards.
- Maintains established department policies, procedures and attends in-services and other required meetings.
- Maintains confidentiality of all student, associate, and/or university information as required.
- Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.
- Maintains order, cleanliness and safety at work.
- May perform other duties as assigned.
