Mobile Crisis Aide (Personal Services)

Are you passionate about helping others during their most critical moments? Join our team as a Mobile Crisis Aide, where youll play a vital role in providing exceptional customer service and clinical care to community members in need. Under the guidance of the Supervisor of Crisis Services, youll support individuals in crisis, helping them achieve resolution, community inclusion, and independence while promoting recovery and resilience.
Key Responsibilities:
Crisis Intervention: Assist in trauma-sensitive and recovery-focused crisis interventions, both onsite and in the community.Observation & Reporting: Monitor consumer behaviors and environments, identifying changes in physical/mental health and communicating observations to clinical staff.Community Support: Help individuals access and navigate community resources and entitlements, collaborating with Network Benefits Specialist staff as necessary.Inpatient Placement Support: Work with crisis teams, providers, and natural supports to secure appropriate inpatient placements.Follow-Up: Conduct satisfaction and follow-up surveys to ensure quality service.Transportation Assistance: Provide crisis transport services as needed.Skill Building: Support skill and support group activities as well as the Engagement Team program.Administrative Support: Perform essential administrative tasks, including documentation, filing, and correspondence to support team functions.Crisis Residential Support: Assist the Crisis Residential Unit as required.Safety & Intervention: Safely implement therapeutic de-escalation skills and crisis intervention models as needed.
What Were Looking For:
The ideal candidate will bring a blend of knowledge, skills, and abilities to thrive in a fast-paced, high-stress environment. They will demonstrate excellent judgment, time management, and interpersonal communication while staying committed to our mission of promoting recovery and resiliency.
Knowledge & Skills:
Familiarity with Michigans Community Mental Health (CMH) system.Understanding of mental health regulations, standards, and resources such as the DSM, Medicaid Provider Manual, and more.Proficiency with Microsoft Office Suite and EMR software.Strong organizational, analytical, and multitasking abilities.
Why Join Us?
As a Mobile Crisis Aide, youll be part of a dynamic and compassionate team dedicated to making a real difference in peoples lives. Your work will provide critical support to individuals and families during challenging times, helping them move toward recovery and hope.
Ready to Take the Next Step?
Apply now and become a crucial part of our mission to promote health, safety, and well-being in our community. Together, we can make a lasting impact!