Remote Operator (Administrative)
JOB DESCRIPTION
Remote Operator
General Information:
Title: Remote Operator
Status: Full-time, Non-Exempt
Location/Site: San Antonio, Corporate Office
Hours: Rotating shift, 4 days on/2 days off, 12 hour shifts per day
Day Shift: 6am-6pm for 2 months
Night Shift: 6pm-6am for 1 month
Pay: Bi-Weekly
Reports to / Department: Remote Operations Manager Remote Operations
Supervisory Responsibility: None
Company Overview:
Water Fleet is a dynamic company revolutionizing the mobile potable and wastewater management industry through pioneering technology and exceptional talent. Weve built our company on the core values of Respect, Quality, Teamwork, Health/Safety, Radical Innovation and are seeking like-minded people to propel our growth. If you are a highly qualified individual who enjoys working in a fast-paced environment, please review the following:
Position Overview:
The successful candidate will provide continuous remote monitoring and analysis of WaterFleets technology. By using real time surveillance dashboards, SCADA tools and live maps they will strive to increase unit performance through reduced downtime and remote technical troubleshooting They will also be expected to collaborate with the field and dispatch teams with the specific goal of increasing operational efficiency and ensuring the consistent delivery of a quality product to our customers. This role will also be expected to contribute specific ideas and feedback that will be continue development of WaterFleets IoT applications.
Responsibilities:
Data Management / Business Tools
- Monitor Mobile Water and Wastewater systems and provide real time feedback and diagnostics to field personnel.
- Perform data validation, analysis, and reporting for the operations team. Ensure that data integrity is high to provide a solid basis for decision making.
- Serve as a central point of contact and information center for Operations personnel and field related activity.
- Function as a field contact for Sales and Business Development
- Manage automated reports needed by management; identify and develop additional tools and reports as needed.
Collaboration
- Drive engagement with other departments (Compliance, Accounting, etc.) to ensure strong working relationships.
- Interact and share ideas with Operations Teams to drive efficiencies and reduce operating costs.
- Communicate often with field operators and supervisors to ensure effective support to their team and provide value where most needed.
- Work with Business Intelligence Team on ideas and enhancements. Provide use case scenarios to support development ideas.
- Provide training to various personnel on the tools utilized in the Bridge.
- Actively collaborate and foster relationships with other Bridge operators on all shifts and hitches.
Requirements:
- High School Grad; or GED
- 2+ years in a field operation or compliance-based position
- Acceptable background check, clear of DWI convictions, for the last 5 years
- Valid US driver's license and strong driving safety record (no more than 2 moving violations in previous 3 years).
- Microsoft Office Products, eWON/Talk2M and SCADA proficiency
- Ability to work 12 hour shifts in an office environment, with the potential for a rotating day/night hitch schedule
Qualifications:
- College degree preferred
- Motivated to drive efficiencies and learn new technologies
- Ability to execute in an environment with competing priorities
- Ability to leverage technology and guide process and systems discussions
- Ability to make well informed decisions in a fast-paced work environment
- Ability to communicate in a positive, respectful, and effective manner to both field and office personnel regarding technical and business-related needs.
Supervisory Responsibility:
- This position has no supervisory responsibilities.
Benefits:
- Company Paid Life Insurance
- Medical/Dental/Vision Insurance
- Health Savings Account (HSA)
- Health Reimbursement Arrangement (HRA)
- Flexible Spending Account (Medical & Dependent Care)
- Disability Insurance (Short & Long Term)
- Employee Assistance Program
- 401k Retirement Plan
Time Off:
- Paid Time Off (PTO)
- Eight (8) Company Paid Holidays
Pay Frequency:
- Bi-Weekly (26x/year)
Americans with Disabilities/Specifications/Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up to 20 pounds. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Additional Notes:
WaterFleet, LLC is an E-Verify employer, and queries all newly hired employees through the internet-based verification program operated by the Department of Homeland Security and Social Security Administration.
Company Website: https://www.waterfleet.com/who-we-are/
