Field Service Supervisor - Aurora, IL (Project Management)
Position Summary
Perform functions to manage Field Service Technicians within assigned zone. Provide technical assistance/coaching/support via phone or on site to customers and field service engineers for CMMs, Quick Vision, Linear scales, and/or other precision measuring instrument hardware.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
What You'll Do:
1. Provide telephone support to assigned field service technicians, customers and distributors regarding installation, operation, repair, and calibration of CMMs, QV, Form products, linear scales, and/or other precision measuring instruments.
2. Provide telephone and on-site support to field service technicians, distributors, and end users regarding technical questions and related problems. Act as expert advisor to help solve extremely difficult or complex problems until resolution.
3. Direct and schedule assigned staff based on workloads by coordinating with schedulers on high priority customer issues in relationship to repairs.
4. Recommends additional technical and non-technical training to assigned staff as required.
5. Evaluate the technical proficiency and field performance of assigned staff through customer satisfaction levels with on-site follow-up visits, employee accompaniment and observation.
6. Assist in the selling and servicing of service agreements to generate service revenue.
7. Analyze and forecast repair cost and monitor associated expenses. Coach technical staff to improve proficiency and control repair costs.
8. Coordinate with Sales, Order Processing and Distribution Departments for timing and execution of future deliveries.
9. Interface between Technical Support Department to find solutions to hardware and software problems.
10. Document new or modified technical support information and distribute to field service technicians.
11. Train field service technicians and distributors as required.
12. Perform service at customer sites as required.
13. Provide support for field service quality system, including documentation and implementation of all systems, internal and external audits, and maintenance of the system.
14. Maintain gage calibration system.
Skills You Need:
1. Communication, Oral and Written
2. Customer Focused/Interpersonal
3. Job Knowledge
4. Coaching and Development
5. Team Builder
Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:
- Competitive Salary package - $90K - $99K
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
Supervisory Responsibilities: Responsible to manage employees engaged in field services activities. Participate in hiring process, assign, review, and check work, eliminate ordinary difficulties, enforce company policies, establish performance standards, and evaluate employee performance.
Work Environment: Office Environment.
Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Position Type and Expected Hours of Work: This is a full-time position.
Monday – Friday 8:30AM-5:00PM
Travel: Up to 25% travel.
Required Education and Experience: Education equivalent to four years' college degree; additional specialized training. Five years' experience.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reports to: Field Service Manager
Equal Opportunity Employer: Disability & Veteran
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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