Responsible for the support of customer quotes and orders by providing timely and accurate product documentation: Approval drawings, bills-of-material, manufacturing drawings, and design calculations. Prioritize and process Technical Services tasks to enable on-time delivery of customer quotes and orders. Identify gaps and opportunities in work processes, driving improvements to work methods and tools to capture efficiency gains.
Associate degree with technical focus preferred, or equivalent work experience.
Proficiency in AutoCAD.
Attention to detail is critical to success.
Strong technical and math background.
Experience with Microsoft Excel and Word.
Ability to prioritize and multi-task. Resourceful.
Solid communicator. Comfortable with in-person, phone, and written communication.
Able to interpret and understand technically oriented material, blueprints, and door configuration rules.
Associate degree with technical focus preferred, or equivalent work experience.
Proficiency in AutoCAD.
Attention to detail is critical to success.
Strong technical and math background.
Experience with Microsoft Excel and Word.
Ability to prioritize and multi-task. Resourceful.
Solid communicator. Comfortable with in-person, phone, and written communication.
Able to interpret and understand technically oriented material, blueprints, and door configuration rules.
Create 2-dimensional Approval drawings in AutoCAD.
Interpret routine and complex customer quotes and orders. Apply custom order detailing and manufacturing instructions.
Prepare bills-of-material within the ERP system.
Perform door weight, clearance, spring counterbalance, and door reaction loading calculations.
Using system tools, prioritize and manage the timely completion of incoming tasks.
Pro-actively communicate with Customer Care and internal support teams to resolve product configuration questions.
Develop and improve tools and workflows to improve efficiency.
Create 2-dimensional Approval drawings in AutoCAD.
Interpret routine and complex customer quotes and orders. Apply custom order detailing and manufacturing instructions.
Prepare bills-of-material within the ERP system.
Perform door weight, clearance, spring counterbalance, and door reaction loading calculations.
Using system tools, prioritize and manage the timely completion of incoming tasks.
Pro-actively communicate with Customer Care and internal support teams to resolve product configuration questions.
Develop and improve tools and workflows to improve efficiency.