Long-Term Care (LTC) Process Management Specialist (Marketing)

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading financial services institutions!

The Long-Term Care (LTC) Process Management Specialist will report directly to the Manager responsible for data management issue identification and resolution. The role will focus on analyzing and resolving complex problems related to data discrepancies, reporting errors, system errors and other issues that may arise in the management of LTC insurance data. 

The current employee work arrangement for this position is dependent on the business preferences and your location, potentially requiring your on-site presence on occasion at a Prudential office.

What you can expect:

• Identify and analyze data-related issues in long-term care insurance operations.

• Investigate reported anomalies, data discrepancies, and system errors to determine the root cause.

• In-depth analysis including product review, define existing system capabilities/limitations, transactional review, workflow procedures, contractual requirements, and compliance assessments.

• Collaborate with internal teams, such as Actuarial, Operations and Legal, and external vendors, to gather necessary information and feedback for issue resolution.

• Develop and implement strategies to resolve identified data issues within defined timelines.

• Create detailed documentation and reports on issue analysis, investigation findings, and recommended solutions.

• Communicate effectively with stakeholders, including management, cross-functional teams, and external vendors, to ensure accurate and timely resolution of data-related problems.

• Participate in system testing and quality assurance activities to ensure data integrity and accuracy.

• Continuously monitor data quality, identify potential risk areas, and recommend process improvements to enhance long-term care insurance data management.

What you'll need:

• Knowledge of Prudential LTC products and features

• Significant experience with the InsPro administration system (Citron and Case 360 a plus)

• Strong analytical skills

• Strong track record of driving results on multiple simultaneous projects

• Ability to keep numerous stakeholders engaged and productive.

• Willingness and confidence to escalate issues quickly, when appropriate, to optimize results.

• Excellent communication skills,

• Ability to write clearly and concisely for: Communication of tasks/expectations to responsible parties, external communications to policyholders and regulators, and presentations to other impacted stakeholders

• Strong organizational skills

• Ability to think strategically and assist in prioritization of tasks.

• Must have flexibility and ability to adapt to changing priorities and ambiguous environment.

It'd be a plus if you had:

• Project management experience a plus

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave

• Retirement plans: 401(k) plan with company match (up to 4%), company-funded pension plan

• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

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Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $83,400.00 to $124,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.