Medical Assistant - Springfield/Gateway Clinic (Healthcare)
OnePeak Medical is hiring full-time Medical Assistants
If you are a results-driven individual with an interest in changing lives through an innovative approach to health and wellness you will want to join our amazing TRIBE!
THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.
MISSION | To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.
VALUES | TRIBE
- TEAMWORK. Collaborating to create a meaningful OnePeak experience
- RESPECT. Listening without judgment and communicating with positive intent
- INFORMED. Communicating, educating, and owning essential information
- BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
- EXCELLENCE. Boldly expecting the best and being empowered to deliver
Job Summary:
At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We are seeking individuals who share our commitment to innovation, growth, and empowering our frontline healthcare providers with the latest resources to excel in their roles.
Responsibilities:
- Serve as a Medical Assistant for designated provider(s).
- Crosstrain to cover various clinic areas, including laboratory and front desk duties as necessary.
- Assist in rooming patients, ensuring familiarity with the rooming process and medical assistant intake procedures.
- Prepare, stock, clean, and maintain examination and treatment rooms. This includes setting up for medical procedures, providing assistance to providers as required, and sterilizing instruments.
- Contribute to patient chart documentation in all aspects.
- Prepare patient charts, including incorporation of outside lab results and visit notes from other providers, and ensure lab reports are collected before the next day's appointments, including diagnostic test results.
- Administer injections and perform phlebotomy as needed, following proper training and protocols.
- Deliver patient education at the end of office visits, covering topics such as supplement information, new orders, or diagnostic testing. Coordinate with the fitness and nutrition advisor and accompany patients to the front office for scheduling.
- Handle callbacks or patient portal responses promptly for all patient concerns, including lab and procedure test results. Urgent matters must be addressed on the same day, while nonurgent tasks should be handled on the next business day.
- Assist providers with their "Inbox" and manage prescription refills and faxes in a timely manner.
- Undertake other duties as directed by the provider or manager.
- Demonstrate effective problem-solving and conflict resolution skills when addressing patient complaints.
- Attend scheduled departmental staff and clinical meetings.
- Adhere to all OnePeak Medical policies and procedures, including those outlined in the Employee Handbook and the Medical Assistant/Phlebotomist Binder.
- Execute all duties and responsibilities within the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems in accordance with standardized protocols.
- Perform additional tasks as required to support OnePeak Medical.
Qualifications:
- Embody the T.R.I.B.E. values: Teamwork, Respect, Informed, Balance, Excellence.
- Hold oneself accountable for delivering high-quality, timely, and cost-effective results.
- Excel in effective communication and collaboration with providers, patients, and colleagues.
- Possess outstanding customer service and teamwork skills.
- Demonstrate effective verbal and written communication abilities.
- Exhibit confidence and proficiency in skills.
- Display sound judgment and decision-making skills.
- Embrace a continuous improvement mindset.
- Maintain strong interpersonal skills and professionalism.
- Be receptive to constructive feedback and possess excellent listening skills.
- Adhere to HIPAA regulations concerning patient confidentiality.
- Exhibit excellent time management skills with the ability to multitask, prioritize, and organize workload effectively.
- Be flexible and capable of meeting the needs of the business, potentially requiring travel to other clinics.
- This role may involve driving a personal vehicle on behalf of the company. Therefore, the employee must pass a motor vehicle history check, maintain a valid driver's license, and ensure their vehicle complies with state laws, including proper registration and insurance.
Education and Experience:
- High school diploma or equivalent - Required.
- Recent medical assistant experience, minimum of 6 months – Required.
- Current BLS and/or CPR/AED Certification – Required.
- Associate college degree in a medical field – Strongly preferred.
- CMA (Certified Medical Assistant) Certification – Strongly preferred.
- CPT (Certified Phlebotomist Technician) Certification – Strongly preferred.
Full-Time Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) Retirement Plan with Company Match
- Voluntary LTD, FSA, Accident, Critical Illness
- Paid Time Off and Paid Holidays
- Peak Bucks (Employee Gift Fund)
- Employee and Family Discounts
- Paid Parental Leave
Learn more about OnePeak Medical
https://www.onepeakmedical.com/
