Erie Insurance
First Notice of Loss (FNOL) Representative II - now starting at $21.06/hr (Finance)
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in ServiceĀ® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
Position Summary
Under moderate supervision, use various platforms to actively listen to customers (policyholders, agents, claimants, employees) to gain an understanding of their needs, clarify information, and offer possible solutions by using knowledge of company products, services, and policies to assist customers with, inquiries, complaints, or problems.
Our First Notice of Loss Representative II starts at $21.06 hourly, with shift differential upon training!
The First Notice of Loss Representative is a 2nd shift position with a schedule from 3:00 PM to 11:00 PM 5 days a week. As this is a 24/7 customer service center you must be flexible to work Monday through Sunday and holidays. During the first 3 months of employment training will be 8:30 AM to 4:30 PM Monday through Friday,then 10:00 AM to 6:00 PM for approximately 4 weeks, before moving to 2nd shift hours.
Upon completion of training, 2nd shift hours (anytime after 11:30am), there will be an 8% shift differential.
Candidates not meeting minimum qualifications to be considered as a FNOL II Representative, may be considered as a FNOL Representative I.
Duties and Responsibilities
The first eight duties listed are the functions identified as essential to the job. Essential Functions are those job duties that must be performed for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Competencies
Qualifications
Minimum Educational and Experience Requirements
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Additional Experience
Designations and/or Licenses
Physical Requirements