Program Manager, Head Start and Child and Family Programs (Personal Services)

TITLE: Program Manager,  Head Start and Child and Family Programs

LOCATION: Remote

TRAVEL:  Some travel required to meet with team and clients

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines and extends our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you'll be part of – TPG Culture

At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results.  We reach across disciplines and borders to serve our global organization.  We provide a roadmap focusing on people, our work, and continuous improvement.  We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth.  We are the backbone of TPG. 

About the Role:

The Program Manager of Head Start and Child and Family Programs is responsible for the effective management of TPG's portfolio of Head Start and Child and Family contracts. This role is responsible for the overall management and performance of our portfolio of these contracts which include serving as POC with Government, transition-in, contract operations and delivery, financial management, compliance with contractual and regulatory requirements, risk management and mitigation, strategic planning, and growth execution, with support from corporate growth resources. Develop and implement a performance and quality plan that aligns with Government expectations and corporate priorities and goals. Work collaboratively with contact program managers to ensure effective execution of projects related to contract deliverables.

What You'll Do

• Reinforce our corporate mission of serving vulnerable children, families and the program staff who support them by providing outstanding service delivery in training, technical assistance, and strategic planning on these contracts which is continually measured and assessed.
• Develop and present annual and 3-year strategic plans aimed at service delivery quality plans for contracts awarded in the portfolio that align with company goals, Government needs, and industry best practices.
• Oversee the operations and expansion of the company's Head Start and Child and Family Service portfolio, including a seamless transition-in strategy, stakeholder management, workflow refinement, subject matter expertise, best practice, and development of revenue generation strategies.
• Work with other departments to forecast pipelines, gather market intelligence, research, identify and capture opportunities, and monitor results to ensure business growth.   
• Serve as technical expert on executive-level project teams providing strategies, thought leadership for white papers, social media and other communication platforms as needed.  
• Develop and direct the execution of key strategic initiatives to support existing and innovative programs recommending opportunities for improvement and growth aligned with the early childhood and family services sector.
• Oversee the continuous improvement planning process related to contractual deliverables per project.
• Establish and drive key performance indicators (KPIs) and interpret data to improve staff performance.
• Analyze industry trends to offer innovative services and seize emerging and adjacent markets.
• Prepare meaningful, actionable reports and develop routine communication of status via project plans, dashboards, presentations, or other tools as appropriate.
• Plan, direct, and control the operational activities, supporting staff performance and financial efficiencies.
• Oversee the development and execution of program initiatives with a focus on quality and innovation by establishing partnerships with the ability to participate in public forums, convenings and meetings to secure business opportunities. 
• Ensure the program's goals, initiatives, business development pipeline, and policies and procedures support both short- and long-term corporate objectives. 
• Allocate Department resources efficiently to support effective program delivery and ensure quality standards and performance throughout the term of the awarded contract from program planning to start-up, ongoing performance, and close out. 
• Contribute to the development of new principles and concepts; Support capture management and proposal teams with subject matter expertise, writing and editing. 
• Determine and pursue courses of action necessary to drive market growth and thought leadership in current and adjacent markets.
• Monitor and evaluate key performance indicators (KPI) to assess program effectiveness and adjust as necessary to optimize service delivery and quality. 
• Manage teams of professional and administrative staff, to include hiring, oversight, performance evaluation, and staff development. 
• Work closely with the Business Development team to identify, qualify, and secure opportunities that align with the Department's growth plan and objectives. Serve as a critical resource for developing solutions, drafting proposals, and conducting pricing activities for new opportunities. 
• Work with the Capture Manager/Proposal Leader in articulating how a proposed win strategy is carried out in each proposal section's story board and writer's package.
• Work on unusually complex technical problems and provide solutions which are highly innovative and aligned with best practices in the department's lines of business.    
• Align department initiatives with community and regional plans. This includes attending planning meetings, contributing to strategic initiatives, and ensuring programs support community goals.
• Build and maintain strong relationships with key stakeholders, including government officials, community leaders, and industry experts.
• Stay abreast of emerging internal and external policies, procedures and regulations impacting services provided by customers, and implement timely changes, as appropriate. 
• Analyze industry trends and modern technologies to maintain innovative services and capitalize on emerging markets.
• Foster an employee-centric culture and represent the company's values via leadership actions daily. 
• Proficient use of internet technology and virtual platforms, including MS Office programs, email applications, web browsers and network remote-access.
• Provide expert support, analysis and research into exceptionally complex problems, and processes relating to the subject matter. 

Qualifications & Skills

• Bachelor's degree in a relevant field such as early childhood, social services, or child and family services and a minimum of 5 years of experience in managing contract portfolios/program line. Head Start, human services, early childhood administration or similar program experience preferred.
• Strong project management skills with the ability to develop and execute detailed transition plans and meeting contract deliverables for each contract awarded project and scope of work.
• Effective verbal and writing skills, i.e., technical writing, (e.g., technical proposals, management plans, past performance, resumes, etc.); and business writing.  
• Proven experience developing, managing, and implementing federal contracts.
• Strong understanding and familiarity of applicable laws, regulations, and industry best practices related to the program area's statement of work; and knowledge of federal procurement regulations.
• Proven track record in effectively leading cross-functional teams in the preparation of proposal documents and other projects.
• Excellent leadership, communication, and people skills, with the ability to collaborate effectively with diverse stakeholders.
• Ability to analyze data and make informed decisions. 
• Proven experience in personnel, budget, and program development. 
• Project Management Profession (PMP) certification is a plus.

The Work Environment 

• Location--- TPGS headquarters/remote
• Expectations of being on-site with clients/meetings with clients

Work Schedule

• Candidates should expect evening and weekend hours will be required.

Conditions of employment

• Complete a Drug Test.
• Available to travel as necessary.

Physical Requirements/Working Conditions

• Standing/Walking/Mobility: Must have mobility to walk sites and attend meetings with other stakeholders and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 35% of the time.
• Sitting for a long period of time.

For more information about the company please visit our website at https://www.theprovidenciagroup.com

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

 

If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com