eCommerce & Service Operations Coordinator (Finance)
eCommerce & Service Operations Coordinator
About the Role:
3D Systems is seeking an eCommerce & ServiceMax Coordinator. Our ideal candidate would support our internal service agents & become the subject matter expert for our eCommerce platform. This is a great opportunity to join one of the founding and leading additive manufacturing companies, with 40 years of history and a large global customer install base.
What's In It For You!
- Competitive Pay : Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
- Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays, flexible working schedules through our paid time off (PTO) policy. Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
- 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
- Comprehensive Health & Wellness Plans: We want to be here for our employees throughout all stages of life, which is why we offer a wide range of resources, information, and support during your career with us.
- Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
- Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
- Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
- Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.
What We Are Looking For:
- Analyze existing B2B eCommerce site KPI trends (traffic, customer & order volume, etc.)
- Develop & implement a plan for expanding eCommerce adoption among existing install base
- Monitor and respond to cases submitted by Salesforce/ServiceMax users
- Interface with business stakeholders to gather enhancement & feature request requirements
- Submit bug/enhancement requests into JIRA backlog
- Conduct user acceptance testing (UAT) in advance of monthly releases
- Create, deactivate, and onboard users
- Record management within ERP & CRM systems
- Prior customer service experience
- 2+ Years Salesforce &/or ServiceMax experience
- Previous exposure to capital equipment sales/service
- Microsoft o365 proficiency (excel, word, teams, powerpoint)
- Familiar with ticketing or case mgmt. software (example: Jira, Salesforce, etc.)
