Software Analyst II - Aurora, IL (Information Technology)

Position Summary

Perform functions to demonstrate, sell, support and develop software and related products.  Act as a key intermediary between business stakeholders and technical teams to design, evaluate, and optimize software applications. With a moderate to advanced level of expertise, you will lead complex software analysis projects, ensure the alignment of software solutions with business objectives, and contribute to the continuous improvement of systems and processes for internal and external customers.

 

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

 

Essential Job Responsibilities

1.      Respond to user calls providing technical assistance to resolve moderately complex problems. 

2.      Troubleshoot hardware, interface and operating systems issues.  Software Analyst II will also troubleshoot network and database issues.

3.      Respond to customer product inquiries, determine product applicability and refer to Sales for follow-up call.

4.      Participate in calls to assist Sales in demonstrating and selling software products.

5.      Document user problems for replication in-house. 

6.      Collaborate with software engineering to debug or resolve problems.

7.      Assist with customer meetings to detail product specifications and statistical processing control needs.

8.      Assist in testing new systems and fixes to ensure product specification conformance.

9.      Research competitive products and report on findings.

10.  Compile software specifications, user documentation and development documentation.

11.  Remain current on programming, interfacing, hardware and operating system technology. Software Analyst II will also remain current on statistical process control, networking, and database architecture.

12.  Provide advanced support to Stakeholders and conduct feasibility studies and recommend solutions based on technical and business needs.

13.  Perform other duties as assigned.

 

 Competencies

·         Communication, Oral and Written

·         Problem Solving

·         Customer Focused/Interpersonal

·         Job Knowledge

·         Quality and Quantity of work

Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

• Competitive Salary package - $60K - $70K
• Minimum 17 days PTO plus at least 10 paid holidays per year
• Shut down period at the end of the year
• Medical, Dental, Vision & Life Insurance
• STD, LTD, Employee Assistance Program
• 401(k) Plan plus company match
• Tuition Reimbursement
• Service Recognition
• Company Vacation House in Florida

Supervisory Responsibilities: There are no supervisory responsibilities for this position.

 

Work Environment: Office Environment/Hybrid – 2 days office and 3 days remote (optional)

 

Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

 

Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:30AM-5:00PM

 

Travel: Rarely (less than 5%)

 

Required Education and Experience: Bachelor's Degree, or Equivalent education/training and at least Four years' experience in a related field.  Familiarity with metrology tools and measurement systems is a plus. Preferred knowledge of statistical process control (SPC) and quality control tools.

 

 Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Reports to: Software Development Lab Manager – CTLAB America

 

Equal Opportunity Employer

 

Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation, or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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