Applications Support Analyst (Information Technology)
ABOUT JONAH ENERGY
Jonah Energy is an oil and gas exploration, and development company headquartered in Denver, Colorado and operating in the Jonah and Pinedale Fields in Sublette County, Wyoming. The company is one of the largest privately held natural gas producers in the US and focuses on producing natural gas in an environmentally responsible manner.
POSITION SUMMARY
The Applications Support Analyst based in Denver, Colorado under general direction of the Applications Support Supervisor is responsible for installing, configuring, and maintaining software applications, interfaces and custom solutions. This position leverages vendors and internal resources to fully support standard applications and custom integrations.
ESSENTIAL RESPONSIBILITIES
-
System Management and Support of Critical Upstream Applications. Emphasis in the following
- Quorum (QCFS, QCA, QRA, QDO, and QLS)
-
Manage third-party vendors (contractors) used for:
- System Support
- Interface Development
- Custom Coding
- Oversee task management across the organization at all management levels.
- Primarily provide Tier-2 support to the Help Desk on software issues and ensure tickets are resolved within appropriate timeframe
- Help with Tier 1 Help Desk support, as needed
- Develop disparate system application interface scopes and objectives
-
Conduct or facilitate comprehensive solution/application upgrades, including:
- Project planning
- Timelines
- Test planning
- User acceptance test management
- Cutover implementation
- Provide oversite and updating of IT and Support Processes and Install Documentation
- Work with IT team members to solve complex problems, develop new support processes, and to improve existing support processes.
- Help manage and distribute workload
- Monitor and resolve application issues in multiple environments
- Create, update, and maintain both IT-specific and end-user documentation
- Maintain respectful and productive working relationships within and across all work groups, ensuring effective collaboration and cooperation
- Create a work environment that is consistent with the company's Purpose, Vision & Core Values
OTHER DUTIES
- Work on-call as needed to support users and the IT team
- Perform other duties and projects as assigned to support the success of the department and company
SUPERVISORY RESPONSIBILITIES
- None
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Build strong end-user relationships and delivering customer-centric solutions.
- Solid decision-maker, with proven track record of making timely decisions that propel the organization moving forward.
- Excellent support ticket documentation, updating of knowledge base, and a strong adherence to ITSM standards.
- Thrive and work effectively in an environment notable for complex, sometimes contradictory information.
- Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Adept at planning and prioritizing work to meet commitments aligned with organizational goals.
- Excellent and effective communicator, adept at identifying the best ways to reach different audiences and execute communications accordingly.
- Strong analytical abilities, capable of operating effectively in an ambiguous environment, even when tasks are unclear, or project plan is not in place.
- Flexible in approach and demeanor to adapt to the shifting demands of evolving circumstances.
- Passion to quickly learn new software and processes in ever changing environment.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Build strong end-user relationships and delivering customer-centric solutions.
- Solid decision-maker, with proven track record of making timely decisions that propel the organization moving forward.
- Excellent support ticket documentation, updating of knowledge base, and a strong adherence to ITSM standards.
- Thrive and work effectively in an environment notable for complex, sometimes contradictory information.
- Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Adept at planning and prioritizing work to meet commitments aligned with organizational goals.
- Excellent and effective communicator, adept at identifying the best ways to reach different audiences and execute communications accordingly.
- Strong analytical abilities, capable of operating effectively in an ambiguous environment, even when tasks are unclear, or project plan is not in place.
- Flexible in approach and demeanor to adapt to the shifting demands of evolving circumstances.
- Passion to quickly learn new software and processes in ever changing environment.
REQUIRED EDUCATION AND QUALIFICATIONS
- Bachelor's Degree in Computer Science, Management Information Systems, or related field; or equivalent relevant work experience
- 5+ years of application support experience
- Proficiency with Office 365 applications
- Oil & gas experience
REQUIRED CERTIFICATIONS AND LICENSES
- None
PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
- 3+ previous experience in Upstream Oil and Gas
- Knowledge of server management
- Knowledge of ITIL standards
PREFERRED CERTIFICATIONS AND LICENSES
- None
POSITION SCOPE & IMPACT
- Individual contributor impacting department and company-wide
WORK ENVIRONMENT
- Work in a climate-controlled office and routinely use standard office equipment
TRAVEL
- Up to 10%, as business requires
PHYSICAL REQUIREMENTS
Physical Requirements
% of Work Time
Remain in a seated position
90%
Speak and hear clearly
100%
Lift office products and supplies, up to 20lbs.
10%
Stoop, kneel, bend and reach
5%
Dexterity to write and manipulate keyboard and mouse
100%
We offer a comprehensive benefit package including generous PTO, 401k match and discretionary profit sharing, tuition assistance, professional development, and eligibility for short term incentive program. Additionally, eligible employees may enroll in health, dental, vision and life insurance on their first day of employment and elect from several voluntary group benefits. As an employee you have the opportunity to make a difference in a company where your position is critical to project success!
It has been and will continue to be the policy of Jonah Energy LLC not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status. Employment is contingent upon successful completion of pre-employment screenings.
